Becky Templeton:
Hey everybody. Thanks so much for tuning in today. We have another segment of our partnership series. Today we're joined by a couple of the folks with Liberty Software. This is a really great platform for some of you, maybe you're already using them and absolutely love them. Maybe you've been thinking about switching to a different pharmacy software and these folks might have some of the options and solutions and tools that are of interest to you and that you may want to listen and learn a little bit more about what the services are that they offer, how their platforms work, and some of those benefits. Today I am so excited that I was able to be joined by Vince and Lisa both with Liberty Software. So Vince, can you say hi to everybody and let us know who you are?
Vince Leonard:
My name is Vince Leonard. I'm with Liberty Software. My role here at Liberty is the business development director, basically the sales and marketing of the company and then working with the development team to make sure we have good features for the independent pharmacies.
Becky Templeton:
Fantastic. And Lisa, how about you?
Lisa Rodriguez:
My name is Lisa Rodriguez. I am both a pharmacist and the northeast business development manager here at Liberty Software. I have 25 years worth of pharmacy experience that I bring to Liberty and my job is to make people aware of our platform and grow the business here up in the northeast.
Becky Templeton:
Wonderful. Well, I know we have several clients that are working with your platform. They speak very highly of you. I actually enjoyed watching some of the demo videos that you had on your website and saw some of our familiar faces on there as well. And we had an opportunity to be booth partners whenever we were at a recent trade show, we were able to chat quite a bit. So we are very glad that we're able to share this partnership series with our clients today. Now, how about we start at the beginning? We're going to pretend that some of the folks listening out there in virtual reality space maybe aren't too familiar with who you are, which I think is probably pretty hard because I know you guys have had a great impact and presence within the independent pharmacy space lately. So can you tell us a little bit about how Liberty Software came to be and a little bit about the history of the company that you guys work for.
Vince Leonard:
For those that don't know, Liberty Software has been in the pharmacy space for about 30 plus years. We still are privately owned and that is one of the distinctions with Liberty Software where some of our major competitors have been purchased recently by capital investment firms. So, as you can imagine through the years from that long ago back to where we are today, one of the things that Liberty's growing into is pretty much the full pharmacy market space. And what I mean by that is we've got everything from retail to the combo stores that are doing retail and LTC out the back door. We have PCAB certified compound and only pharmacies that use our platform. We have UAC accredited specialty or sometimes I call them specialty lookalike. We do mail order. We also have multi-location, which I think I'd like to talk about here shortly.
And then we also recently moved into the medically integrated dispensing arena, in this particular case in the oncology arena. And then also our platform dovetails very nicely into 340B pharmacies. And so I think one thing that Liberty's done is as a company and is kind unique, there's only two vendors out there that has done this, is knowing what the technology was many years ago to what it is today. And we're all very cognizant of that with our iPhones and Google phones with the apps on and stuff. But as a software developer, at some point you have to make the decision, do you continue on with the same code set that you have, the same platform, or do you rebuild it from scratch? And sometimes that's exactly what you have to do to take advantage of modern technologies and that's actually what Liberty did. And so here we are today makes us one of the newer platforms on the marketplace out there.
Becky Templeton:
Fantastic. So what are some of your favorite features within the software that best align with independent pharmacist? Because primarily that's who our client base are, our independent pharmacies across the country.
Vince Leonard:
I think one of the things that aligns very nicely with independence is a lot of times they don't have an IT department and they don't have the resources because they're all, they're focused on the pharmacy operations. And so I think one of the things that Liberty Software has done is built this platform that's very easy to use for them and has all the features they need today that they can have in this system but they don't get in your way. That's one of the big things about Liberty.
We've built our platform to not be overly complicated, not a lot of steps to get something done. And that I think stands on itself is kind of, you get to your question because lot of the independents, they have new techs that come in, they got to train them. They need a very easy to use platform for that to help their uptake in learning the system. And plus if it's overly complicated, there's a lot of stuff to get something done that eats up their time. So there's a little microseconds per prescription really add up quickly, especially when you're doing a lot of prescriptions per day. And so ours tends to be pretty easy to use, pretty efficient. So Lisa, I'd turn it over to you and see what you think on some of the feature sets.
Lisa Rodriguez:
Sure. There are so many but I would have to say one of my top favorite features within Liberties platform is our immunization piece. We've done a lot here as you can imagine with COVID and having multiple doses to be administered and ways to having to schedule those vaccinations. We've put a lot of thought into this piece. Currently, we have templates for very fast data entry so it really helps with the efficiency. You typically will have your collaborating physician and just constant when you fill a vaccine like the drug, the directions, quantity day supply. So we created that template so it's very easy, simple and fast for the pharmacy team to dispense that vaccine. We also have ways in our integrated workflow to track and administer the immunizations. We can schedule out doses so the system is intuitive that it knows when the next dose, for instance on a COVID vaccine is due depending on the manufacturer.
And then also, we can schedule appointments now within the website landing page, which has helped tremendously because pharmacists were really having a challenge of scheduling via paper or a calendar method or using some type of other service that they would have to pay for. And now we have that all built in right through the platform. We also have the interaction between the state registries so the pharmacists don't have to submit everything for immunizations manually. We can do that automatically at the end of the day. So there's also, I have to mention our clinical smart check feature, which is really great because when I worked on the bench in retail setting there would always be a million popups for any type of DUR. So if you're filling a warfarin prescription, you can imagine you're going to have 14 different popups. Liberty is really consolidated into one easy to use dashboard.
So it allows a pharmacist to review these alerts a lot faster because everything is on one screen. It also helps expedite the verification process and lets you see all those drug interactions at one time. Another key piece is the patient messaging. So with Liberty we do have the outbound IVR where basically you can text, do voice calling as well as email to your patients, which is really great because you can send automatic messages or two-way real SMS texting. In addition, we've added in our patient notification center ways to send mass messaging. So if you're really trying to target a specific group of patients, for example, if you're having a shingles clinic next week, you don't want to send a text to someone who doesn't need the vaccine based off date of birth or condition. So you can actually filter out that data to target specific birth dates as well as filter out patients who have not had the exhausted vaccine within a certain period of time. So really need ensures that you're getting that message to the correct patient.
Becky Templeton:
Awesome. I love that a lot of the features that you guys were speaking to help to take a hat off of the pharmacist because I know that's one thing when we're working with owners, they always have so many hats that they're wearing. So being able to simplify that workflow, being able to cut a step out or to easily see something on a dashboard and give them those tools at their fingertips and make it exponentially easier and faster is such a great benefit. So thanks for sharing those. Now, we have a lot of clients that have multiple locations, so yes we do have clients out there that have a standalone location but then we have some entrepreneurs out there that are very adventurous and have multiple locations. Can you talk to how your software platform has a streamline efficiency for those multi-location owners and some of the different features and benefits to those specific situations and clients?
Vince Leonard:
With Liberty's platform? There's two approaches to do this with multisite owners and I would just back up and say that it's amazing when you look at how you were saying Becky, how many pharmacists or how many pharmacy own owners have multiple pharmacies. When you step back and look at that, we looked across our whole user base. It was amazing that it's such a very high percentage of owners and they might have their primary store and being partners with another pharmacist at another location.
So within our platform, there's two ways we could do this. We have a chain host product that is for a situation where you might have heavy branding between the locations that patients might balance back and forth type of situation. And so we have a way to set it up so that the data is linked and it's been allowed to do transfers and such. And then we also have what we call multi store. Multi store is a different type of deployment where you can have a centralized customer profile, you can have all your DURs cross checked against all prescriptions by all patients from no matter where they get that prescription filled.
And so between those two options, it kind of depends on the location depending on what their needs are and what they're set up and do they have patients balance between the pharmacy locations or not. That type of situation like that. I think our largest chain is around the 60 plus customers. So both of these deployment malls are in place now. And then recently we actually speak at multi store. We actually rolled out central fill and so this gives the customers the ability to take their technology like the auto-dispensing machines centralize that because those are not cheap and they can centralize that and then they can drive those prescriptions there and say fill the maintenance meds for example. And then the central fill location, let's say especially location or something like that, they can fill it and then they can get the prescriptions down off to the pharmacy for local pickup or mail directly from there and keep everything correct with the State Board Of Pharmacy in that regard. Lisa, could you maybe mention some of the features around what they do with the chain house?
Lisa Rodriguez:
Yeah, so we have the dashboard on RX Q1 that allows you to basically see all of your hourly transactions. So this will also show you how your business is growing at a specific point in time. We have the transfer so it makes it really easy to transfer prescriptions back and forth as well as drug information very quickly within the pharmacies with the hard copy. For AR, your accounts receivable, users of RXQ1 can track any outstanding AR balances across all of their stores. The management team will have the ability to run and print statements for any individual stores or for all stores at once. It's really up to them and how they want to set that up. There's always the reporting piece too, which is huge when you're talking about RXQ1, you can run reports in real-time again for an individual group of stores or for all your stores at once from the web browser. The reports can also be saved online if it's in a PDF format or even via Excel file.
Profit is always a big thing too. We have the centralized drug and pricing tools that help you manage drug files and pricing across all of your stores. You can add new drugs also from a main office and then push that new drug down into all your stores, which can be very convenient to do within the system. Third-party reconciliation is in the cloud so it does allow you to import any E35 forms centrally to ensure claims are processed at all of your stores and it allow you to review any past claims as well to confirm your stores are receiving the full reimbursement that's due to them. Lastly with RXQ1, I would have to say there's the point of sale, which we might have mentioned already. We do have an integrated point of sale with Liberty, which is always a nice feature but as it relates to RXQ1 for any pharmacies that do have a front end RXQ1 does allow you to manage our over the counter items and gives you control of your inventory while being able to basically manage which items are in your point of sale database from anywhere.
So I just think there's a lot of key features there that people are looking for when they have multiple locations that really help all the members of the team.
Becky Templeton:
Certainly and it also save them. We have some people that are in multi-state too, so I know some of the old platforms and some of the old processes you physically had to go into those stores to be able to manage them and we do have some people that also are using a remote business manager as well. So that's nice for them to be able to utilize those tools. So that sounds great for those folks. Now question for you, when we're comparing, because it sounds like there's a lot of great benefits here that people can get a lot of actionable use out of, make things easier streamlined, that's kind of the moral of our story today. Now when we're comparing your software to some of the other providers, what are some of your key items that really help to differentiate you folks and set you apart from some of those competitors? If we're looking to compare and possibly make a switch in the future.
Vince Leonard:
I think one of the first and foremost thing is Liberty's platform has an updated design to it. Yes, all pharmacies fill prescriptions, they adjudicate them and such. But I think it's how you go about doing that, that really separates Liberty. When we built our platform plant ground up, we wanted to have a very open connected platform and you were talking about there, Becky, with the example of those couple of the pharmacy owners that had went across state lines and you consolidate their data and such or the business analytics, we actually have it in a API that a lot of our pharmacies can use as well as third party integration, but to their BI platform, especially for these large multi stores. And then they can get all their data in one spot and run it through their own BI if they need to do that as well.
So what we did was, and I think it's working in the marketplace because what we're trying to do, it seems to be successful because of our growth rate recently, but we wanted to have a pharmacy system that was very easy to use and not overly complex to get this stuff to get your steps done, which you need to accomplish. And so I think this is one of the biggest separators between Liberty and of a lot of our competitors is pharmacy's very complicated but your software doesn't need to be. And we took that approach, be very mindful of that. It's all about the efficiencies on the screens during the data entry process. How can you structure your workflow in the different workflow stages and make the system flexible enough for all these different types of pharmacies that use our platform so that they can go in there and customize their workflow.
That’s another good example of that as well. So I think from, if anybody, whenever I get this question I usually always answer with that because that's the core of what we've done with our platform and it's been very successful. So what Liberty's trying to do in the marketplace is have a modern system but come in at the mid-price point if that makes sense. So in this we're not the lowest cost, we're the most expensive, but you still get a full featured pharmacy system at a very nice price point. So that's been our goal in that.
Becky Templeton:
Fantastic. And I think in light of everything that's going on with reimbursements and PBMs that this is definitely something that's very beneficial for folks to hear that not only is it a great platform but it's going to be affordable for them too. So thanks for sharing that information. Now, we might have people that are listening to this saying I think this is something that I might be interested in. Are they going to do a demo? So I think we are going to do a demo to show some of the features of the system today as well. But what would you say for those people that are a little bit hesitant to change, if anyone's a big Bang watcher out there, I absolutely love that show and I feel like sometimes I meet people that are Sheldon, they just are so resistant to change, we have to do it this way, this is the way it's always been.
Vince Leonard:
Totally.
Becky Templeton:
Yeah, I'm sure you do. We all do whenever we're working with folks and it's not a bad thing, but what are some of the things that a pharmacy can expect whenever they are looking to change? Hopefully they're willing to give a change adapting to the market space and how things are evolving rapidly within the world of independent pharmacy. But whenever they're making that switch between platforms, what does timeframe look like? What kind of manpower would it potentially involve? What kind of secondary systems might they need to have in place? Can you give us a 10,000 foot view of what it might look like for a pharmacy owner who's looking to switch between those platforms?
Lisa Rodriguez:
Sure. This is always something I try to reassure individuals as I'm talking to them in the early stages throughout the demo process because we know changing, software in the pharmacy can be a disruptive process, but Liberty really does have a defined process to make the necessary steps before go live. Like your data conversion training, any setup at all. Pharmacies will have an implementation team assigned to them who will learn the pharmacy operations, adjust the training program appropriately and do all the to do's around the pharmacy's needs.
Something I just like to know is that Liberty has a team of 18 pharmacists. Okay. So I think that's a very forward thinking for our company. There's not a lot of other software vendors out there where you'll see a team with that knowledge base and education and you're going to see it on all levels of that implementation process, the implementation team itself. But that training that you get, you're going to have a portal where our director of education who is a pharmacist is setting up all that material for you so that your pharmacists or your owner are able to track that all employees are fully trained prior to your go live date.
You're also going to have a full support team of certified pharmacy technicians that are in Dallas managed by pharmacists who are there for you at any point in time. You're able to connect with them via phone call, you can do an online chat with them, you can access them through rejection issues that you have and ask for help. You can email, you can put in a ticket and we're here 24/7, so you can always access someone at Liberty. Also we have pharmacists in the development team as well. So I mean that is so great because you have pharmacist eyes looking at what could be and helping expedite what features pharmacists want in the system.
So I just think overall it's a wonderful idea to have pharmacists on this team. Typical lead time is anywhere really from eight to 12 weeks. There's a lot of factors that play into this. It will depend on whether the pharmacy is a startup or is it in an existing location that's going to need a conversion. We also have to look at is this pharmacy going to use a point of sale. If they are, this could typically take a little bit longer than a pharmacy that doesn't need that because of certifications like such as SGS. But on average I would say anywhere from eight to 12 weeks. But Liberty's implementation will be holding your hand throughout the process and make sure that it is a successful go live as well as give you the support also after your live with Liberty.
Becky Templeton:
Wonderful. Well that has been great information. Vince, I absolutely loved what you said when you said pharmacy is complicated but your software doesn't have to be. I think I'm going to use that as a tagline whenever I post this for all of our clients to use later on, but it's so true and I'm hoping with all this great information that you've shared with us that people will really start to see that when we move into the next step of this recording, which is going to be the demo of the software platform. So before we move into that, I do want to say thank you so much for sharing such great information with me. Is there anything else that you folks would like to share with anyone who's joining in today?
Vince Leonard:
Some of our favorite features that we've found to be very useful for pharmacies is our plugin and what we've done with our platform. When I was talking about being open connected platform, it's the plugin. And so let's say if you're using a nutrient depletion company like Ortho Molecular or maybe a particular IVR vendor, then you can actually put in a plugin directly into our toolbar.
The analogy to this is you have the smartphone in the apps is the plugin. So you have the pharmacy platform and then you have the plugin. So it's phone app plug pharmacy system and the plugins and it's been pretty nice. And what it does is just like immunizations where it does single sign on or PP gateway check in real-time plugins are the same way. It keeps them all in one piece of glass looking at the same thing so they don't have to keep navigating back and forth. And so for IVRs it'll say who's calling? Click on that and they can click on that answer with their headset or they could say, Okay this patient with these diagnosis codes, this prescription, it may be depleting this particular vitamin. Then the pharmacist can review that and see if it's worthy of talking with the patient or not.
Becky Templeton:
Perfect. Yeah, I know a lot of people that seems to be a wonderful driving point also in their pharmacy take care of the patient but a wonderful way to help build some revenue as well by offering some of those supplement streams, which we are always a big fan of anything that we can do to drive traffic into our independent pharmacies and help them increase their bottom line by offering some of those secondary services. So that plugin is definitely something that I think is very valuable for these folks to know about.
Vince Leonard:
I would just say that we'd love the opportunity to talk with you and if you've got some ping points with your current operation system, we're here for you. Love the opportunity to show you our platform.
Becky Templeton:
Thanks Vince. So Lisa, I'm going to assume that you're going to be the driver behind our demo today?
Lisa Rodriguez:
Actually Vince will be.
Becky Templeton:
How exciting.
Lisa Rodriguez:
But if anyone needs a personalized demonstration after this one to one, please feel free to reach out to me for that.
Becky Templeton:
Fantastic.
Vince Leonard:
So I got short stick on this one, Becky, so I have to demo today and then I'll get the hardcore demo with Lisa.
Becky Templeton:
You know what, I had the opportunity to go through a demo with Lisa whenever we were going through some things and Jeff was on the call. So our namesake of the company RJ Hedge is an associate, so Jeff is the president of the company. It was a very, very good, very thorough, my brain hurt whenever I was done with it. I learned more things that I thought I was going to learn. So I was very appreciative to Lisa spending so much time with us. And Jeff always has some very interesting questions that he comes up with because his brain does think a little bit differently than I think some people. So he always comes up with some interesting questions. So she did a great job.
Lisa Rodriguez:
Thank you. I appreciate that.
Becky Templeton:
I'm very appreciative of the time that you spent with us. So Vince, if you would please take it away and show our clients what your platform looks like and how it could navigate for one of their pharmacies.
Vince Leonard:
So what I thought I could do for today for the amount of time that we have do kind of like the high overview pass of a lot of the feature sets. I think my goal is at the end here to give everybody a good idea how typically the system would work, what it looks like, what some of the main features are and then go from there. Okay? All right. So when you first log into the system, this is what you see. It's ready for data entry and over here on the left hand side, these are the major areas of our program. So right now I'm in the data entry screen. We pull that script so you can do your input for the prescriptions and these other tabs over here are other major areas of the program. So for example, if I come over here to the drug records, I could pull up tramadol if I wanted to and we'll down arrow and select the one I have stock in.
And this is looks like it's a thousand count bottle. We can import your AWP pricing for all our pharmacies. We get your acquisition from multiple wholesalers. You can actually even set up equivalent setup here where you can say this helps with the pharmacy profit I think where you can say, "Okay I am buying this generic tramadol from these three different wholesalers." When I placed the order pick the lowest cost one. And there's different rules around how you can set up your purchase orders to your whole sellers. So that would be mindful of your cost that is tied up in your inventory.
The prescriber records are very straightforward here. So I'll just pull up Dr. Jones real quick. Down arrow or put in, we always tell you how you can search. Last name, first name NPIDA. And this came for providers, very straightforward provider record here. We have two doctor databases that we update from because it's amazing. Neither one is actually 100% correct. And then let's go over here into the patient tab. So I've already got Tony Stark pulled up and this is his demographic information here. If you're a mail order type pharmacy, do a lot of deliveries you or maybe they have an alternate address they need to ship to this particular time, then you can set up different addresses and route those prescription as you need to at the very end of your process and get them out the door.
Insurance profile here, allergies of course. And then we also have this patient messaging. We'll talk a little bit more about this in detail but this is where I want to show you where this is at. Built into our platform you could do texting, emails and voice messages. And this is where you allow the patient to opt in for it.
And then up here on the main toolbar, this is rather unique for Liberty and so what Liberty does is we try to anticipate what features the user might need and put those up there. So this is constantly changing, you'll see it as I navigate to the platform here. And the whole point of that is, "Okay, do I want to do med sync with Tony Stark?" Let's go here and look their med sync set up or their med sync worksheet. If you want to use one of the worksheets for that or check their E1 eligibility, so we can anticipate some key features and put them up there so you can quickly get to them in that regards.
Now, also we have what we call a patient notification center. This is a fairly new feature, it's about six months old. This is where you can come down here and query the database exactly what Lisa was saying about for like the shingles vaccine at a certain age group you can come down here, query the database and say, "Okay, these people have not had their immunization, they're over 65 or 50. I think this is a good opportunity to let them know we're doing this."
Or maybe we're doing eCare plans because we have that built into our platform as well. And I'll show you that in a second. So you can say you know what we're doing eCare plans for stop smoking on Tuesday and Thursday evenings right after work and broadcast that out to them. Send them a voice call, send them a broadcast text message. And then actually in that text message you can actually have the appointment link and they can click on it. They can actually sign up for your appointment with that as well. So it's a nice way to do mass broadcasting to the pharmacy's customer base.
All right, so what I thought I'd do next is let's go over here to workflow and we'll come up here to the filling queue. And in this filling queue we're trying to make it very easy for the pharmacies. All your incoming prescription streams are all in here in one spot. And what should I fill next? That's the whole point of this grid, this view right here and right now I'm showing all prescriptions here. You can actually customize your views and say show me all the immunization prescriptions, med syncs. Let me go back and further in time here just to give you some data in here. I can say show me the immunization.
And remember when Lisa was talking about immunizations with the dose scheduler. And so you got your first dose, you got your second dose for Pfizer 28 days later and then potentially a booster. You can set all that up in our platform and then the system will automatically remember when they need their next dose. And then if you have the patient set up for, they'll automatically get their next message with that as well. Okay? So what I really like about this is it puts everything at your fingertips. So if I'm your data entry technician, you know what should I fill next in that regards. Okay?
And then post data entry, we have our work queues. This is where you have if for today, the people listening to this, if they don't remember anything about my workflow, this is what I need them to remember that you can set up your own custom workflow stages just like the filling queue and set up auto prescription routing rules so you can drive different workflow streams throughout your pharmacy. And LTCs a good example compound is another example. Maybe have a sterile lab, a cream lab or a capsule lab cause we have customers like that and they will drive those prescriptions into there. Or like a hazmat hazardous drug sterile lab. They'll run all the prescriptions through the workflow to that location and workflow and then that pharmacist can have a workstation there. They don't have to break the barrier with the bunny suit and main minimize the exposure there, right? That's another good example.
If pharmacies are doing full perpetual inventory, you can have the system track everything, set it all up and then you can say, Mrs. Jones, I don't have your drug for you today but I'll have it tomorrow. It's very high cost dollar drug. May not want to carry that on the shelf. But then you can create the demand in the system at the end of the day, place your order, the system will automatically route it to out of the stock queue. Then when the order comes in tomorrow, it will automatically update a client, a hand and auto route it to the next step that you see for. That's another good example of auto routing rules. So I would say we've been able to get some very complex pharmacies with our workflow, very multi-location, central fill, year active credits, especially pharmacies like STMs need to be done.
We have interfaces with Cindy if you're specialty pharmacy and we could set up queues that are, which in their platform, waiting the STMs go through the protocols, get the updates, and then auto route it to the next step. This has been very good for us with our workflow. This is probably, I would say probably one of our number one features that we've been able to do with our platform.
What I'd probably talk about next is some of the patient message going a little bit more detail on that. So I'm going to pull up a patient here. I'm going to pull up Betty Garcia. So I'm going to start with her last name. You can do upper case or lower case, it doesn't matter in our system. I'm just going to down arrow and select Betty. And Betty, for this purpose of the demo, she doesn't mind if you send her a text, email or voice. If I was your patient, I'd just say text please, right? But you can manually send a message anytime you want or have the system automatically do the message so manually you can come up here and click on this and you had can have as many predefined custom messages that you want.
And yes you can do the unit characters on Microsoft with a keyboard that's Chinese. I had a New York pharmacy for that particular one there. You can say I've got COVID vaccines now for children. And then you can send a link to sign up for a vaccine appointment, that type of situation. So we actually send out real SMS, text messages. It goes right to the patient's messaging app. Why do we do that? Because that's exactly what they expect. That's their expectation. That's exactly what the change they're doing. So we're trying to help being independent as it compete against the change when it comes to this, right? So you can blast off text message. Your emails, go through your email domain gmail, yahoo. We don't need to see your emails but we give you the connector. That's how that works there. And they can also do outbound voice calls.
So if you have maybe the pharmacy owner, the pharmacy manager, whoever has the best sounding voice recorded, they can use their voice or they can use the robot voice. A male or female voice there. And then you can again create out your pre-templated messages or you can actually say, let's record one right now and then record it and then just pop off one particular message if you needed to. Okay? So that's manual messaging. And for automated messaging I like to show this as well. So I'm going to come down here to tools and come down here. RX messaging. These are automated messages. So your prescription's ready, you can set up rules that tag the patient a couple different times, different time intervals to remind them that the prescriptions are ready to come in and pick up. Happy birthday. I think that's cute. I think it's very nice. But we've heard some really nice stories around some of the geriatric patients. The getting these messages is nice. I hear some really good stories with that.
I like the new patient. So especially independence, they're growing their business trying to get more pharmacies, patients... Sorry, patients transfer the prescriptions to them or such. You could craft out a very special, a more patient engaging message versus a short text, right? Your prescription's ready Now we actually have shipping integration built into our platform up here, the talk where my cursor's at and so that you can actually send them shipping notifications and every can think Amazon and the world for this one, they taught everybody how to deal with the tracking a package. You can check out your prescriptions through our integrated shipping and just like at the point of sale with our workflow with that, you can say, "No, I'm not going to allow a prescription to be shipped who has not been verified by the pharmacist.
So it has all the nice checks and balances as well. And it could also, it's smart enough to know that, "Wait a minute, I know you're shipping these two prescriptions but there's another one upstream. Are you sure you want to ship these so you can keep your cost down?" Now, patients will get a tracking number and then once it's delivered Liberty's platform will automatically query the shipper and pull in the proof of delivery. So they complete your audit circle there.
Appointment reminders, this is also really nice if they schedule through our hosted appointment pages like Lisa was talking about, so that they sign up for the vaccine appointment or such or care plan, those will, they'll get an automated message around that as well. Kind like what a doctor's office or appointments come up, that kind of situation. I actually think this is the most important one. Refills do. So these would be for prescriptions that are not med sync, not auto refill, not facility cycle filling, but ones that are exposed of not being filled on time. And what does that affect? It affects their DIR fees and the callbacks which would eventually hit them. And whether or not, it's compliant on their meds. And then also they potentially, they might go to another pharmacy so it really engages with them.
So you can put in your number and then they can call and then the pharmacy can engage with them. And I'd say probably the last thing I'm going to say about patient messaging down here on the right hand side, this is where you can come down here and engage with them and have a two-way texting conversations with the patient. I need to build some out, I guess I should have done that before this demo, but this is meant to be just an iPhone. Just like I was saying, your patients will get the text from the pharmacy into their phone messaging app. And by the way on that it can be the pharmacy's phone number. Okay?
This is very unique to Liberty with the new technology that they have that where they already have an existing analog phone line or fax number when we send out faxes or messaging, in this case it will be the pharmacy's phone number. So that way they, it's like, "Oh, I already know who this is from." They don't get antsy about it in that regard. So you can have different conversations here and then what your conversation is in that regard. And like I said, it's an SMS text message in that regard. Okay, so I'm going to bounce around a couple other things real quick here for our time. We also have, I thought I'd show you immunizations.
This is kind of nice. Let me get rid of tramadol and we're going to pull up, let's pull up Pfizer, we'll do the COVID-19. That's hot on everybody's mind still. And so this is the units package that you purchased. This is what you're going to dispense 0.3. But the most unique thing is not only can you put in lot and expiration date and then dispense against those lots, right? Oldest one in, first in, first out kind of situation that you can actually come in here and set up a dose scheduler. It's easier to share what this is and what's your number of days to the dose if you're going to do an immunization override fee. And then this is the secret sauce I think is, there's two pieces to the immunization with the dose scheduler here. One is templates and I'll go there next cause it really cuts down your data entry. And so that's one. And then two, the dosing schedule of pre will be in the filling queue afterwards.
So this is where you can come down here and build out. You can say six months next for your third for your second shot is 28 days, then your sure third shot is a hundred days till the next one and so on. So you're out of whatever makes sense for that immunization. So this is pretty nice in that regard. And then let me come back to the strip screen, sorry workflow, excuse me, come up here to the fill queue and this is, let me come back in time again. And then where did those doses go that for the next shot that they needed, they're going to be right here in the filling queue. It's going to tell you, you came from the immunization reminder is added by the dose scheduler. Sometimes this is one way to do it. There's other ways to get that second shot in there for Shingrix and such, whatever you need to. But the dose scheduler makes it very easy, the pharmacy and then it'll deem the patient with a message.
Now, for those really big pharmacies that like to do immunization clinics, you can come down here and use our immunizations tool set here with part of a workflow. And we actually move this over into another little workflow piece. So if you're going to do shot clinics and say Tuesdays and Thursday and crank them out, we kind of learned this with covid, everybody was pressing through those, then you can administer them, have your assignment, this sheets, consent forms, give them all that information and then come back and then document it and then how you jab them and such based off the information and right, I could tell you this has not been submitted to the state, but we actually automatically submit to the state registries on behalf of the pharmacy.
And then on top of that, what happens next is especially for immunization, so I'll be an automatic key care plan that'll be generated for the patient for that immunization as well and automatically sent. You can also do templates here for eCare plans as well. So we are CPS in certified to send out the care plans and let's see on the immunizations a couple other things happen. So we have what we call badge alerts and you'll, what will happen is let's say I'm working with Betty Garcia here and maybe she is over 65 while she's filling this patient or while the pharmacist is reviewing a prescription, say doing the final check, they'll get an alert that appear, get a badge alert just like on your iPhone, like a little red dot with a number on it. And then they'll say, "Okay, it looks like Betty has not had the pneumonia shot." And then you can click on it and review all the, based on the response from the state registry back into our platform.
So they don't have to say, "Has Betty had her immunization shot or pneumonia shot," or this example. So it actually saves that time and keeps the pharmacist and the technician's eyeballs looking at the platform but also alert them so they can help drive some more business, take care of the patient to that little extra level in that regard. And then I think the last few things I'll mention with is for compounding we have... Yeah, it's probably easier to share here, I'm just doing high level overview today. So pull up compound, we'll do this ketamine 5% pain cream and you can come down here and build out your number of units to be sold, put in your formulations here, set your basis of cost.
You can pretty much price out a compound any way you want. You can set up a custom monograph and then you can also, when you do your lots and your batches, you can also put in a lot expiration dates here as well. Now what we do for compound, we actually separate that because that's exactly what happens in compounding pharmacies, not the magic mouthwash type. I'm talking about the ones that do 400 compounds a day. They have the sterile capsule and cream labs, those kind of guys. And what it does is actually splits it into its own mini workflow so to speak. And then you also can come down here and create a compound based off of that. And then I don't have any barcodes today or I don't have any stock bottles or the ingredients to scan, but I could click on this to give you an example. Then it has also scale integration to help them keep on target, right patient, right drug, right quantity on the compounds and then record all that electronically. And then you can send that to pharmacist verification with that as well.
And lastly, because I thought I'd show you LTC is that with our platform that you can actually do assisted living group home, some skilled nursing. You can set up the standing orders if you needed to for your facility, set up your HOA pastimes, you can set up facility cycling in this, the case Belmont Village once it every 28 day. And then you can set up your patients in the LTC facility as well. You can do accounts receivable, do the super pad account, can get all the charges and here's the breakdown for all the patients. Or maybe you might just have a particular patient or their caregiver or their award is going to take care of the cost and there's different ways to split out the cost. But we have complete AR module built in as well, both for retail and for long term care as well.
So for today, I think I'll probably stop right here, but I just wanted to give you a kind of high overview of the sense of what our platform could do. And certainly when we do a one-on-one demo, we certainly go in more details and answer your questions along the way in that. But also would like to play this very short 32nd video of what some of our customers are saying about our platform.
Video recording:
- Their system's very easy to learn.
- You can pretty much teach yourself it's very, very intuitive software.
- I find the system to be very user-friendly.
- I love the way that Liberty developed a workflow queue system so that we can find out where each prescription is and the progress each prescription as it's going through the queue. That's helped us in this busy place trying to corral seven pharmacists, 30 something employees.
- I also like the fact that we are able to see the workflow queue, how many we have in our system, and then prioritize the work. That is very helpful.
Becky Templeton:
Well Lisa and Vince, thanks so much for sharing all this information. It's been very, very helpful for our company and for so many of our clients to get to understand how your services work. And if anybody is interested in getting additional information from the folks here at Liberty Software, I've got some information on your screen now that you can see how to contact them either by calling, emailing, or scanning that fabulous QR code. So folks, thanks so much for tuning in. If you have any additional questions on how RJ Hedges and Associates can help you stay stress free and in compliance or to find out how Liberty Software can help make things easier for you folks. And as Vince said earlier, since pharmacy is complicated, your software doesn't need to be. The fine folks over at Liberty Software will be happy to speak to you and see how they can have a solution that helps your pharmacy. Thanks so much.
