"Working with a client who realizes what we do for them is a great experience. Most are amazed when they get their information in the mail and can’t believe there is so much to our program. Some are overwhelmed, some get it right away. Many clients are thankful for the personalized help they receive when signing on the Compliance Portal and taking them thru the introduction. I usually can find out about their family, hobbies and interests. I enjoy being able to get to know the clients this way. This makes it easier for me to remember where they are from and what type of conversation I can get into the next time I talk to them.

Working with a client who doesn’t realize what we do for them until they have an issue arise, i.e. an Audit, Inspection or QRE, then panic steps in, this is when the table turns to Awesome!! They don’t always realize how much there is to compliance until a situation arises and they don’t know what to do. This is when the lightbulb moment happens and they call with their problem and I can say — 'Relax,' 'Don’t worry,' 'We’ve got you covered.' Sometimes it is an easy fix, sometimes it requires Jeff’s expertise, but we are always able to get them thru the most pressing situations and that’s when they really appreciate what we do. It is always a good day when a client states they are so thankful for my help and so glad they joined R.J. Hedges."

Amy Miller Project Manager, R.J. Hedges & Associates