Our Process to Pharmacy Compliance
Having proper documentation is important and vital to achieving compliance. To get peace of mind with compliance, your staff needs to understand the content and be able to easily access it. R.J. Hedges & Associates provides you with customized Compliance Binders which are your quick reference guides and only contain the required printed documents. These binders will give you the confidence if an auditor, inspector or surveyor walks into your facility and your staff will be able to provide everything with ease. These are an invaluable asset to have.
"By nature, I am a person that worries a lot. I live by lists. I want everything to be poly perfect and Jeff provided me with the complete package to totally put my mind at ease, to let me sleep at night and not have to worry about that segment of my business.
He provides compliance manuals, training manuals. And you just don't sign on the dotted line and you're forgotten about, because you have a Project Manager that contacts you or you can contact them at any time. You're provided with a monthly task list to always be compliant and to be on schedule with dates. You're provided a monthly newsletter that is very helpful. And if there's an issue that needs to be addressed, it comes out as a bulletin. So you always have communication, you are not forgotten."
Robin Schenck Plaza Pharmacy • Garden City, Kansas[fa icon="quote-right"]
A Letter From a Project Manager...
"Working with a client who realizes what we do for them is a great experience. Most are amazed when they get their information in the mail and can’t believe there is so much to our program. Some are overwhelmed, some get it right away. Many clients are thankful for the personalized help they receive when signing on the Compliance Portal and taking them thru the introduction. I usually can find out about their family, hobbies and interests. I enjoy being able to get to know the clients this way. This makes it easier for me to remember where they are from and what type of conversation I can get into the next time I talk to them.
Working with a client who doesn’t realize what we do for them until they have an issue arise, i.e. an Audit, Inspection or QRE, then panic steps in, this is when the table turns to Awesome!! They don’t always realize how much there is to compliance until a situation arises and they don’t know what to do. This is when the lightbulb moment happens and they call with their problem and I can say — 'Relax,' 'Don’t worry,' 'We’ve got you covered.' Sometimes it is an easy fix, sometimes it requires Jeff’s expertise, but we are always able to get them thru the most pressing situations and that’s when they really appreciate what we do. It is always a good day when a client states they are so thankful for my help and so glad they joined R.J. Hedges."
Amy Miller Project Manager, R.J. Hedges & Associates[fa icon="quote-right"]